Job Function: Supervisor
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Westcom Emergency Communications
West Des Moines, Iowa, United States (on-site)
2 days ago
Westcom Emergency Communications
West Des Moines, Iowa, United States
2 days ago
Job Type
Job Duration
$30.03 - $46.24
Min Experience
3-5 Years
Min Education
H.S. Diploma/Equivalent
Required Travel
Salary - Type
Hourly Wage
Job Function


Under the general direction of the Assistant Chief, directs and guides the flow of work in the Emergency Communications Center serving as the shift supervisor. Answers questions of a complex, technical, and/or procedural nature.


· Qualified to perform all duties of a Public Safety Telecommunicator (PST)

· Assigns work, supervises, and provides oversight and direction to the PSTs. This includes but is not limited to preparing work schedules, providing oversight and monitoring training programs to ensure PSTs are knowledgeable in current policies, procedures, and technology.

· Directs the work of PSTs on assigned shift and completes annual employee performance reviews.

· Participates in the selection, orientation, training, performance management, and discipline of Westcom Telecommunicators.

· Ensures fair and consistent treatment of all employees assigned to Westcom and that all employees comply with all Westcom Standard Operating Procedures and City of West Des Moines’ policies and procedures.

· Troubleshoots technical problems that occur, records and makes requests for service. · Manages reports as directed and/or required.

· Responsible for security access Westcom communications center.

· Performs basic administrative functions on shift (schedule, requests for time off and timecards).

· Provides recommendations to the Training/Quality Assurance Coordinator for adjustments to training and continuing education of PSTs and subjects.

· Ensures that Westcom’s mission, goals and objectives are met.

· Must have regular and prompt attendance at work. Ability to work various shifts and days and overtime.

· Expected to attend meetings outside a normally scheduled shift. · Performs the duties of project management when assigned projects.

· Ensures that the City’s mission, goals, and objectives are fully supported and initiated. This includes, but is not limited to, support of the following initiatives: the quality initiative; Mayor/City Council strategies and various other city-sponsored work teams.

· Performs other duties as assigned.

· Oversees monthly required testing of systems related to Westcom

· Performs as assigned the duties of On-call Supervisor on a rotating basis.


· Ability to manage sensitive and confidential information

· Ability to prioritize multiple occurring taskings

· Ability to assess and initiate the need to resolve a difficulty or improve a situation

· Excellent oral and written communication skills

· Ability to think and act quickly and calmly in emergency situations

· Ability to obtain accurate and complete information due to emergency conditions

· Excellent interpersonal communication skills · Excellent Critical Thinking and Leadership skills

· Ability to work efficiently with little direct supervision

· Problem-solving and conflict resolution skills

· Basic mathematical skills

· Ability to concentrate in a diverse work setting

· Sound judgment and decision-making abilities

· Good time management skills


· Proficiency with computer hardware, software, and applications

· Knowledge of mission and vision statements composition

· Knowledge of Criminal Justice Information Systems (i.e., NCIC, CJIS)

· Knowledge of the Incident Command System

· General knowledge of office equipment, including telephone, facsimile, photo copier, calculator

· Knowledge of geographic information systems

LICENSES - Current or ability to obtain

· CPR Certification

· Current IAED Emergency Medical and Fire Dispatch (EMD and EFD) Certification

· Current Iowa Online Warrants and Articles and National Crime Information Center IOWA/NCIC Certification

· Possession of a valid Iowa Drivers’ License or evidence of equivalent mobility

· Within one year of employment:

    o Incident Command System (ICS) 100, 200, 700, and 800. 

    o Obtain IAED Emergency Medical Dispatch Quality Assurance (EMD-Q) Certification.

    o Obtain IEAD Emergency Fire Dispatch Quality Assurance (EFD-Q) Certification


· Extensive periods of sitting

· Moderate exposure to noise intensity levels

· Ability to lift up to 20 pounds

· Constant reaching, dexterity, talking, hearing, near and far sight acuity, depth perception, concentration, judgment and writing ability

· Intermittent handling, feeling, depth perception and field of vision


Hearing Test, Drug Screen, Psychological Exam after contingent offer (If not current employee.)


Must be an Iowa resident within two years of hire date and maintain residency throughout duration of employment. Chapter 400.17 of the Iowa Code


· Minimum of three (3) years as a certified Telecommunicator

· Associates degree, preferred

· NENA, Emergency Number Professional, preferred

· Association of Public Safety Communications Officials (APCO), Registered Public Safety Leader, preferred

· Association of Public Safety Communications Officials (APCO), Communications Supervisor, preferred

Job ID: 73959513

Please refer to the company's website or job descriptions to learn more about them.

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