Description

The Town of Hilton Head Island is looking for dynamic 911 Public Safety Telecommunicator Trainees.  It's more than a just a job, it's a calling!

911 Public Safety Telecommunicator Trainees work under close supervision while learning how to properly process and respond to incoming emergency and non-emergency calls for service.  Position is an essential personnel position which requires working a variety of situations including during holidays, weekends, day/night shifts, and during state of emergencies. Position supports a 24/7, 365- day operation.  Upon successful completion of training, a trainee will advance to a 911 Public Safety Telecommunicator.  This usually takes around 6-months.

Salary and benefits:

This is a non-exempt, trainee position with a hiring salary of $49,710 ($22.76 per hour).  Upon successful completion of training program, the Trainee will be advanced to 911 Public Safety Telecommunicator and base salary of $55,720.56 ($25.51 per hour).  10%-night shift differential applies when scheduled to work 6:30PM to 6:30AM.  Additional sign-on bonus of $500 per certification if already 40 Basic Telecommunicator, EMD or EFD Certified.

In addition to competitive base pay, we offer a comprehensive benefits package that currently includes health, dental, vision and life insurance, short and long term disability, vacation and sick leave, tuition reimbursement, a healthcare reimbursement arrangement and a generous matching 401(k) Plan.  

Selection Process:

• Complete online application
• Successfully pass online 911/EMS skills test
• Candidates who pass the skills test will be invited to observe our dispatchers in action to gain a better understanding of what the job entails and will also participate in panel interview.  (4 hour time requirement)
• Background and reference checks will be completed
• Post-offer drug/alcohol screening is required

Requirements

Minimum requirements for this position:

• High School Diploma or equivalent

Will be required to complete:

• American Heart Association CPR Certification within three (3) months of employment;
• The 40 Basic Telecommunicator Course, (APCO 7th Ed. Certification or South Carolina Criminal Justice Academy Course within one (1) year of employment;
• EMD Certification (Emergency Medical Dispatch) within one (1) year of employment; and
• EFD Certification (Emergency Fire Dispatch) within one (1) year of employment.

  Selection Process:

  • Complete online application
  • Successfully pass online 911/EMS skills test
  • Candidates who pass the skills test will be invited to observe our dispatchers in action to gain a better understanding of what the job entails and will also participate in panel interview.  (4 hour time requirement)
  • Background and reference checks will be completed
  • Post-offer drug/alcohol screening is required